Online Support Available When Flight Delays or Cancellations Are Expected

The ANA website offers a wide range of support services that enable us to let customers know as soon as possible when reserved flights may get delayed or cancelled due to poor weather conditions or mechanical issues.

When Making a Reservation

You will receive notification to your registered email address immediately if your flight has been delayed or cancelled. Please register your email address when making your reservation. You can also do this after completing your reservation.

You will receive notification emails when:

  • - The departure time of your flight or your seat number has changed
  • - Your reserved flight has been delayed or cancelled

Convenient ANA Services

*You can still register your email address even if you have already made a reservation over the phone.