Online Support Available When Flight Delays or Cancellations Are Expected
When Making a Reservation
You will receive notification to your registered email address immediately if your flight has been delayed or cancelled. Please register your email address when making your reservation. You can also do this after completing your reservation.
You will receive notification emails when:
- - The departure time of your flight or your seat number has changed
- - Your reserved flight has been delayed or cancelled
Prior to Departure
You can check the status of your flight in the following ways before leaving home or on the way to the airport:
If Your Flight Is Delayed or Cancelled Due to Poor Weather
Procedures and support available if your flight is delayed or cancelled due to poor weather
If Your Flight is Delayed or Cancelled Due to Mechanical Issues
Procedures and support available if your flight is delayed or cancelled due to mechanical issues
Convenient ANA Services
*You can still register your email address even if you have already made a reservation over the phone.