ANA Domestic Flight Online Business Travel Arrangement System

ANA@desk is an ANA domestic flight online business travel arrangement system designed for optimizing business travel for corporate customers.

*This service can be used by Japanese corporate customers who have an ANA@desk contract.

Contacting ANA@desk Support

Fixed rate when calling from cell phones/anywhere within Japan

Navi Dial (Call Handling System) 0570-029-269

Toll number: 03-6741-1127

You will be connected to a voice guidance system upon contacting ANA@desk Support. Please select and press one of the following numbers based on the type of inquiry (this number can be entered at any time).You will hear an automated message in Japanese.

Menu numbers
For inquiries about reservations Please press 1 For inquiries about how to use the website Please press 2
For inquiries about payment and contracts Please press 3 For all other inquiries Please press 9
Menu numbers
For inquiries about reservations Please press 1
For inquiries about how to use the website Please press 2
For inquiries about payment and contracts Please press 3
For all other inquiries Please press 9
Inquires regarding reservations, changes, cancellations, or boarding procedures
Business hours:
6:30 AM to 22:00 PM (JST; available all year round)
  • *An ANA Domestic Reservation and Customer Service Center representative will assist you with your inquiry.

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Inquiries about how to use the website
Business hours:

Weekdays: 9:00 AM to 18:00 PM (JST)

Saturday, Sunday and national holidays: 9:00 AM to 17:00 PM (JST)
(Not available during the year-end/New Year holiday period from December 30 to January 3.)

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Inquiries regarding statements, invoices, and contract procedures (applications, changes, and termination)
Business hours:

Weekdays 9:00 AM to 18:00 PM (JST)

(Not available on Saturday, Sunday and national holidays, on May 1, or during the year-end/New Year holiday period from Dec 29 to Jan 3.)

  • *For invoices issued by intermediary travel agencies or credit card companies, we request that you contact the intermediary company directly.
  • *If your ANA@desk contract was established through an intermediary travel agency, we request that you contact the travel agency directly for all inquiries other than statements.

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Business hours:

Weekdays: 9:00 AM to 18:00 PM (JST)

Saturday, Sunday and national holidays: 9:00 AM to 17:00 PM (JST)
(Not available during the year-end/New Year holiday period between Dec 30 and Jan 3.)

Close